Returns and Refunds — Grabzies

Introduction

This Returns and Refunds Policy explains how returns, cancellations, and refunds are handled when purchasing products or services from Grabzies. By placing an order with us, you agree to the terms outlined in this policy.

Last updated: 6 May 2025 • Data Controller: Grabzies, United Kingdom • Email: help@grabzies.com

1. Eligibility for Returns

You may be eligible for a return or refund if the item is defective or damaged, the wrong item was delivered, the product does not match its description, or a service was not delivered as agreed. Eligibility may vary depending on the type of product or service purchased.

2. Return Window

Unless otherwise stated, physical products may be returned within 30 days of delivery. Digital products or downloadable items may not be eligible for returns once accessed or downloaded. Custom or personalised items may not be eligible unless defective.

3. Condition of Returned Items

Returned items must be unused, in their original packaging, and in the same condition as received. Items that show signs of use, damage, or modification may not qualify for a refund.

4. Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider. Shipping fees are non‑refundable unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect item, we may offer a replacement, an exchange for the correct item, or a refund if a replacement is not available.

6. Non‑Returnable Items

The following items are typically not eligible for return: digital downloads once accessed, custom or personalised items, clearance or final‑sale items, and services that have already been delivered.

7. Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the standard returns process.

8. Return Shipping Costs

Return shipping costs may be covered by Grabzies if the return is due to our error, or paid by the customer for discretionary returns. We recommend using a tracked shipping service for returned items.

9. Contact

If you have any questions about returns or refunds, please contact us at help@grabzies.com or write to us at:

[Insert official registered company address]