Shipping and Delivery — Grabzies

Introduction

This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when purchasing products or services from Grabzies. By placing an order with us, you agree to the terms outlined in this policy.

Last updated: 6 May 2025 • Data Controller: Grabzies, United Kingdom • Email: help@grabzies.com

1. Order Processing

Orders are processed during standard business hours (Monday–Friday, excluding public holidays). Processing times may vary depending on product availability, order volume, or custom requirements. You will receive an order confirmation email once your purchase has been successfully submitted.

2. Shipping Methods

Grabzies offers a range of shipping options depending on your location and the type of product purchased. These may include standard delivery, express delivery, and international shipping where available. Shipping options and estimated delivery times will be displayed at checkout.

3. Delivery Times

Delivery times vary based on your delivery address, the shipping method selected, and external factors outside our control. Estimated delivery windows are provided for convenience but are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on delivery location, package weight and dimensions, and the selected shipping method. Any applicable taxes or customs duties for international orders are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number where available. Tracking information may take up to 24 hours to update depending on the carrier.

6. Delivery Issues

Please contact us if your order has not arrived within the expected timeframe, if tracking information shows an issue, or if your package arrives damaged. We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information. Grabzies is not responsible for delays or lost packages caused by incorrect or incomplete addresses. If a package is returned to us due to an address error, additional shipping fees may apply to resend the order.

8. International Shipping

International orders may be subject to customs inspections, import duties, local taxes, and additional processing delays. These charges are not included in the product price or shipping fee and must be paid by the recipient.

9. Contact

If you have any questions about shipping or delivery, please contact us at help@grabzies.com or write to us at:

[Insert official registered company address]